Sanas' Real-Time Accent Translation Solution Revolutionizes Contact Center Industry
SAN ANTONIO, Nov. 12, 2024 /PRNewswire/ -- Sanas has been recognized with the 2024 North American Technology Innovation Leadership Award from Frost & Sullivan for its innovative real-time accent translation solution that is transforming the contact center industry by reducing linguistic barriers and improving communication capabilities.
Sanas' patented AI-powered technology allows users to control how they sound, converting strong regional accents into local ones, enabling companies to outsource customer service operations to lower-cost regions without sacrificing quality. This technology has been widely adopted in countries such as India and the Philippines, where a significant percentage of Fortune 500 companies outsource their support.
Industry Director at Frost & Sullivan, Sebastian Menutti, praised Sanas for its secure, local deployment and compatibility with over 800 communication apps. He noted that the AI solution has led to a 17% increase in revenue per agent on average, resulting from improved conversations and reduced misunderstandings.
Sanas' real-time speech-to-speech conversion ensures smoother interactions with minimal latency, empowering agents to focus on customer service tasks with increased confidence. The technology addresses linguistic biases, fostering inclusivity in large-scale operations, which has led to a 95% agent adoption rate and increased customer success.
The award recognizes Sanas' innovative features and functionality that are gaining rapid acceptance in the market, demonstrating leadership and a disruptive impact in the industry. Frost & Sullivan Best Practices awards recognize companies that demonstrate outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development.
Sanas is the world's first Real-Time Speech Understanding Platform powered by its patented generative AI technologies, which offers real-time accent translation and free-forever noise cancellation. The company aims to power a more compassionate and understanding world by making global communication more inclusive.
"Sanas combines patented innovation, flawless performance, and strong customer support, demonstrating leadership and a disruptive impact in the industry," said Manuel Albornoz, Best Practices Research Analyst at Frost & Sullivan.
For more information about Sanas and its innovative accent translation solution, please visit Sanas.ai.