ITA Airways' A320neo Business Class Falls Short on Expectations

ROME - A recent flight review from Paris to Rome on ITA Airways' Airbus A320neo business class has highlighted a stark contrast in service quality between the airline's long-haul and short-haul offerings. Despite the airline's reputation for exceptional service on transcontinental routes, the short-haul experience leaves much to be desired, according to a travel report from Alayaran.com.

The flight, which lasted just over an hour and a half, provided a basic business class cabin with modern aesthetics but lacked essential amenities like power outlets and Wi-Fi, amenities that have become standard on many competing airlines. "It's quite surprising for a new aircraft to be so basic," noted the reviewer, who has experienced more consistent offerings on ITA's long-haul flights.

The in-flight meal service was another area of disappointment. Italy, renowned for its culinary delights, failed to impress with a simple breakfast consisting of a croissant, a ham roll, and a small serving of fruit. "It was somewhat subpar compared to what most other European airlines serve," the passenger remarked.

However, where ITA Airways shone was in the hospitality of its crew. The flight attendants were described as exceptionally engaging and attentive. "The cabin manager personally introduced himself to each passenger, which added a personal touch rarely seen on short European flights," the reviewer added. This level of service was consistent even during an unexpected delay due to air traffic control issues, where the crew made efforts to ensure passengers' comfort.

Despite the shortcomings in the cabin setup and meal service, the charm and professionalism of the staff left a lasting positive impression. "Flying with friendly people makes a significant difference, and ITA Airways excels in this area," concluded the report.

This experience raises questions about the consistency of ITA Airways' fleet and service offerings, particularly as newer planes like the A320neo are expected to set new standards in passenger comfort and amenities. The airline's ability to maintain high standards across all routes will be crucial as it competes in the highly competitive European market.

Travelers planning to fly with ITA Airways on short-haul routes should perhaps adjust their expectations regarding cabin features and meal quality, but can look forward to a warm and attentive service from the crew.

ITA Airways has not yet responded to requests for comments regarding the variations within their A320neo fleet or plans to standardize amenities across all aircraft.