API Holdings Limited Employs AI-Driven Observability with IBM Instana to Revolutionize Application Management

In a significant move to enhance their application management capabilities, API Holdings Limited has partnered with global technology giant IBM to leverage the power of AI-driven automated observability through IBM Instana.

As part of this strategic collaboration, API has successfully deployed full-stack, real-time observability across its complex microservices architecture, utilizing IBM Instana. This cutting-edge solution has resulted in up to 30% reduction in Mean Time to Resolution (MTTR) for issues, significant improvement in developer productivity, and the creation of a scalable observability foundation for future growth.

According to Vivek Kumar Singh, Vice President of Engineering at API, "IBM Instana has become our command center for incident management – intuitive, developer-friendly, and powerful. It plays a central role in maintaining our application uptime, ultimately enhancing customer trust."

The AI-driven automated observability solution is currently being utilized across three major businesses owned by API, namely PharmEasy, Thyrocare, and Retailio, to monitor diverse mission-critical applications.

"We are witnessing the power of insights-driven visibility of application and infrastructure environments enable healthcare businesses to drive productivity, innovate at pace, stay resilient, and continually deliver value to customers," said Viswanath Ramaswamy, Vice President of Technology, IBM India & South Asia.