AI Agents Revolutionize Business Processes with Human Expertise

In a latest development, leading consulting firm EY is set to release an agent-drive version of its vendor evaluation process, allowing for continuous monitoring and expansion of revenue opportunities.

According to experts, AI agents are enhancing reports generated by human experts in a significant way. By feeding AI with contact and public documentation, it can spin out a report in minutes instead of days with tremendous accuracy and detail. The combination of AI and human expertise has been described as a tremendous boost in quality.

Furthermore, the use of AI agents is also being applied to HR and employee support. A recent survey by IBM concluded that 43% of companies are using AI agents for HR functions such as answering employee questions, internal knowledge retrieval, and documenting business processes.

Indicium, a global data services company, has begun deploying AI agents since they started to mature in mid-2024. According to Daniel Avancini, the company's CDO, these agents can handle complex tasks autonomously, creating new opportunities for businesses. Each agent is like a microservice, specializing in one particular thing and talking to other agents in multi-agent systems.

In another area, business intelligence will see significant impact from AI agents. Ryan Janssen, co-founder and CEO at Zenlytic, an AI-powered BI vendor, says that AI agents can give more employees access to useful analytics, creating a new level of interaction between the employee and the data.

With AI agents that understand voice inputs, companies can generate business insights based on spoken questions such as "What are our top three marketing channels?" These agents can handle ambiguous questions with ease, unlike chatbots or simple AI tools.

As many organizations start their agentic AI journeys, hundreds of new uses are yet to be discovered. According to Janssen, coding agents are an early use case because programming is detail-driven and time-consuming, but now coding hobbyists are building apps using coding assistants.

The future holds enormous potential for these AI agents, as multiple agents get strung together and organized, enterprises will see new breakthroughs and innovations. "We haven't even scratched the surface yet with what agents can do," says Janssen.